Return & Refund Policy
Last updated: 7 August 2026
1. Statutory Cancellation Right
Under the EU Consumer Rights Directive (Directive 2011/83/EU) and the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods without giving any reason. The cancellation period is extended to 14 days from the day you receive this information in writing if it was not provided at the time of purchase.
2. How to Cancel or Return
To exercise your right of cancellation, notify us within the 14-day period by emailing returns@2rush.com with your order number. You may use the model cancellation form available on this page, though its use is not mandatory. After notification, you must return the goods within 14 days.
3. Return Conditions
Products must be returned in their original, unopened packaging with all accessories, manuals, and documentation. For hygiene and safety reasons, consumables (toners, ink, cleaning kits, and roller kits) may only be returned if the seal is intact and the packaging is unopened. Printers and scanners must be returned with all original accessories and in resalable condition.
4. Non-Returnable Items
The following items are not eligible for return unless faulty or not as described: products with broken seals on consumables, custom-configured or special-order equipment, software licences that have been activated, and downloadable datasheets or digital content.
5. Refund Processing
We will refund all payments received from you, including standard delivery charges, within 14 days of receiving the returned goods or evidence that you have returned them (whichever is earlier). Refunds will be made using the same payment method you used for the original transaction, unless you expressly agree otherwise.
6. Return Shipping Costs
You are responsible for the direct cost of returning goods unless the goods are faulty, not as described, or we delivered the wrong items. In those cases, we will reimburse reasonable return shipping costs. We recommend using a tracked and insured shipping service for returns.
7. Faulty or Defective Products
If you receive a product that is faulty or defective, you are entitled to a repair, replacement, or refund under the EU Sale of Goods Directive and applicable national consumer law. Contact us at returns@2rush.com within 30 days of delivery with proof of the defect, and we will arrange a return label at no cost to you.
8. Warranty
All Ricoh printers and scanners come with a manufacturer's warranty (typically 1–3 years depending on the model). Consumables are covered against manufacturing defects. Warranty claims are handled in accordance with the manufacturer's warranty terms. This warranty is in addition to your statutory consumer rights and does not affect them.
9. Exchange Policy
If you wish to exchange a product for a different model, please return the original item following the return process above and place a new order for the desired product. We do not hold stock for exchanges.
10. Business / B2B Orders
The 14-day statutory cancellation right applies to consumers only. For business-to-business (B2B) orders, returns are accepted only for faulty or defective products under the manufacturer's warranty. Custom-configured equipment ordered for businesses is non-returnable unless faulty.
11. Contact
For returns, refunds, or warranty claims, contact us at returns@2rush.com or write to: 2Rush Office, Returns Department. We aim to respond to all return requests within 2 business days.